Return and Refund Policy

At KonaKayak, we strive to provide the best service to our customers. Your satisfaction is our top priority, and we want you to love your purchase. If, for any reason, you are not completely satisfied with your purchase, you may return the items for a refund within 14 days of receiving them, subject to the conditions outlined below.

• When receiving your goods, it is your responsibility to inspect them thoroughly for any damage.
• Returned merchandise must be in its original, unused condition. If an item is damaged in transit, we will work with you to provide a replacement.
• Refunds will not be issued for changes of mind or for delays in shipping, as the current climate makes shipping timelines unpredictable.
• We strive to meet our committed shipping timelines as outlined on our shipping page.

Returned merchandise must be in its original, unused condition. Please contact us to obtain a Return Authorization number, which should be prominently displayed on the outside of your package. You are responsible for return shipping costs and may incur restocking and grading audit fees.